Dispute Resolution

We are committed to resolving all disputes fairly and transparently

How We Handle Disputes

We strive to resolve all disputes quickly and fairly. Our three-step process ensures every complaint receives proper attention and a documented resolution.

1️⃣

Contact Support

Reach out to our support team via live chat or email with your account details and a clear, detailed description of the issue.

2️⃣

Review & Investigation

Our compliance team reviews your case and gathers all relevant details. You will receive written confirmation within 24 hours.

3️⃣

Resolution

We aim to fully resolve all disputes within 14 business days. Our decision is communicated in writing with complete reasoning.

Resolution Timeframes

We are bound by clearly defined response and resolution windows. You will always receive a written acknowledgement and a final decision within the timeframes below:

Initial response: within 24 hours of receiving your complaint
Standard resolution: within 14 business days
Complex cases: final decision within 21 business days

ℹ️If a dispute cannot be resolved through our internal process, it may be escalated to the relevant regulatory authority or approved Alternative Dispute Resolution (ADR) service.

Have a Dispute to File?

Our compliance team is ready to review your case. Contact us and we will acknowledge your dispute within 24 hours.

File a Dispute