Frequently Asked Questions
Find quick answers to the most common player questions
Browse our FAQ sections below. If you cannot find what you are looking for, our support team is available 24/7.
Account & Registration
How do I create an account?
Click the Register button, fill in your personal details, verify your email address, and your account will be ready within minutes.
How do I verify my account (KYC)?
Go to Account Settings → Verification, upload a valid government-issued ID and a proof of address. Verification is usually completed within 24 hours.
How do I reset my password?
Click 'Forgot Password' on the login page, enter your registered email address, and follow the reset instructions. The link expires after 30 minutes.
How do I close my account?
Contact our support team via live chat or email to request account closure. We may ask you to confirm your identity before processing.
Can I change my personal information?
Most details can be updated in Account Settings. For name or date of birth changes, contact support with supporting documents.
Payments & Withdrawals
What deposit methods are available?
We accept Visa, Mastercard, bank transfers, and popular e-wallets including PayPal, Skrill, and Neteller. All deposits are instant and fee-free.
How long do withdrawals take?
E-wallet withdrawals are processed within 24 hours. Bank transfers take 3–5 business days. Your account must be verified before your first withdrawal.
Are there withdrawal limits?
Minimum withdrawal is $20. Daily and monthly limits apply based on your account level. VIP players enjoy significantly higher limits.
Why is my withdrawal pending?
Withdrawals may be pending if your account is not fully verified, bonus wagering requirements are not met, or a routine security review is in progress.
What currencies do you support?
We support EUR, USD, GBP, PLN, and many more. Your account currency is set at registration and cannot be changed afterward.
Bonuses & Promotions
What is the welcome bonus?
New players receive a welcome bonus on their first deposit. Visit the Promotions page for the current offer and full terms and conditions.
What are wagering requirements?
Wagering requirements specify how many times you must play through a bonus before withdrawing. For example, 30x means wager the bonus amount 30 times.
How do free spins work?
Free spins are credited to specific slot games. Winnings from free spins are subject to wagering requirements before they can be withdrawn.
How does the VIP program work?
Earn points on every bet and advance through Bronze, Silver, Gold, Platinum, and Diamond tiers. Higher tiers unlock exclusive bonuses, faster withdrawals, and a personal account manager.
Do bonuses have an expiry date?
Yes — most bonuses must be used within 7 to 30 days from activation, depending on the offer. Check the specific terms of each bonus in your account dashboard. Expired bonuses and any associated winnings are forfeited.
Games & Software
Which game providers do you work with?
We partner with the most respected studios in the industry including NetEnt, Pragmatic Play, Evolution Gaming, Microgaming, Play'n GO, and many more. This ensures a diverse, high-quality game library with regular new releases.
What is RTP and where can I find it?
RTP (Return to Player) is the theoretical percentage of all bets returned to players over time. For example, a 96% RTP means €96 is returned per €100 wagered on average. You can find the RTP for each game in its information panel before you play.
Can I play on mobile?
Absolutely. Our platform is fully optimised for mobile browsers on iOS and Android. No app download is required — simply visit our website from your phone or tablet and enjoy the full casino experience with touch controls.
How does the live casino work?
Live casino games are streamed in real time from professional studios with real human dealers. You can see and interact with the dealer via chat, and play popular games like Blackjack, Roulette, Baccarat, and Live Game Shows as if you were sitting at a real table.
Can I try games for free before playing with real money?
Yes! Most of our slots and table games have a free demo mode available without registration. Simply click on a game and select Play for Fun. Note that live casino games require a real-money account and are not available in demo mode.
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Still Have Questions?
Our support team is available 24/7 to assist you with anything you need.
Contact Support